• Leadership of the ticketing services delivery & accreditation.
• Key senior leadership position
• Great staff benefits

The Melbourne Cricket Club (MCC) has the public responsibility for managing one of the largest and the most successful stadiums in Australia and the world – the Melbourne Cricket Ground (MCG). The MCG is more than just a stadium, it’s an Australian icon and a meeting place for generations past, present and future. The MCG is host to more than 70 major events and attracts over four million visitors annually.

The MCC’s Venue & Event Services department is responsible for the planning and delivery of all major events staged at the MCG, and employs approximately 1000 event staff. Ticketing, accreditation and access control services are critical to efficient and effective event delivery and the ultimate success of events at the MCG. Ticketing Services is responsible for liaising with venue hirers to establish and maintain appropriate ticketing requirements and providing a responsive and high quality service to all its external and internal customers.

A great job opportunity has arisen for an experienced Ticketing Manager in the Venue & Event Services department to lead the Ticketing Services team.

The Ticketing & Accreditation Manager is responsible for the management of the ticketing supplier contract (including performance review to KPIs), the implementation of innovative and industry best practice, providing the timely and accurate management of all aspects of ticketing for the venue and acting as the key point of contact for the ticketing supplier. They also oversee event day accreditation. 

The role is also responsible for (however not limited to):

• Leading, managing, mentoring and developing a ticketing team
• Preparing all events for on sale in an accurate and timely fashion
• Liaising and maintaining strong relations with external partners (codes, clubs, promoters and venue hirers), stakeholders and internal departments to manage all ticketing sales, commercial, technical and operational relationships for MCG events
• Enhancing existing ticketing systems, processes and procedures to MCG events and implementing innovative and industry best practice,
• Managing the ticketing procedures and systems in collaboration with MCC and the ticketing provider’s IT departments, as well as maintain stadium-seating capacity.

It is essential the successful applicant will be an exceptionally organised ticketing professional with demonstrated experience with managing teams in a sports and entertainment ticketing environment for major events. They will also have an eye for detail, a talent for problem solving, a strong commitment to providing superior customer service that works well under pressure and is committed to working in a team environment.

In addition you will need to have:

• Considerable experience in leadership managerial ticketing role(s)
• Experience working within a major event or premium sporting organisation which offered a wide range of ticket and membership options

• Proven experience in managing teams and the public in a customer/guest service environment

• Advanced knowledge of computerised ticket sales (currently using Aspect)
• Previous management experience in planning for and delivering ticketing sales and operations in the Australian sports marketplace with essential experience with box office procedures
• Knowledge of event planning and coordination, equipment and practices typical to the sport and entertainment industry

• Experience working in an organisation that offers membership purchase platforms, as well as a large volume of single tickets

• Exceptional customer service, time management, planning, process improvement and scheduling skills
• High level of all round communication and interpersonal skills

• Experience in preparing and writing of reports

• Strong project management disciplines inclusive of the ability to prioritise at peak times, multi task and meet strict deadlines

Please note:  The incumbent will be responsible for the management of the venue on event days when rostered as a Senior Event Manager following successful completion of a training program (average event days per year is between 10-14).  As such, availability to work on weekends and public holidays is essential given the nature of the business.

This is a fantastic opportunity to join an iconic organisation and utilise your relevant leadership skills & make your mark in creating an exceptional ticketing service delivery to our customers, partners and stakeholders. If you are interested in this role and have the relevant skills and experience outlined above we would love to hear from you. To apply please submit your application including a cover letter, current CV and complete the questionnaire by clicking the “Apply” tab on this page.

Application will close on 7 July 2024 at 5pm. This ad maybe withdrawn prior to the closing date depending upon the volume of applications received.

For a more detailed description of the role please refer to the position description via the link on this page.

The Melbourne Cricket Club is committed to creating a diverse, inclusive and welcoming working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, First Nations, disability, religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Do you have any reasonable adjustment requests or support requirements to assist you in completing the application? If so please email recruitment@mcc.org.au before proceeding. (Applications will not be accepted via this mailbox. All applications need to be submitted through our online system via the ad application)

To ensure the safety and wellbeing of our staff, contractors, and patrons, as part of the conditions of the offer of employment, successful candidates must have had two doses of an approved COVID-19 vaccine or provide evidence of a lawful exemption.  The MCC will discuss the exemption & your personal circumstances with you.

This role is subject to relevant pre-employment checks including National & International police checks, right to work in Australia & Victorian Working with Children checks.